Customer Service Training - February 27

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Customer service is the ability of an organization to constantly and consistently give the customer what they want and need.  Join us for a free, two hour session professionally instructed by the UHV- Small Business Development Center.    Attendees will learn about:

  • The Golden Rule, Platinum Rule and the Double Platinum Rule.
  • The two primary dimensions that make up customer service.
  • The four types of service.
  • Five positive habits.
  • Managing expectations.
  • Perceived messages.
  • Face to face, telephone, and email etiquette.
  • Five forbidden phrases.
  • How to say no
  • How to deal with unhappy customers
  • Why customers quit

Great customer service is a restless science and one that depends on continual reflection, refinement and improvement.

Call the Chamber to reserve your spot.  Lunch provided by the Yoakum Economic Development Corporation.   (361) 293 2309